Frequently Asked Questions (FAQ)

Welcome to our FAQ section! We understand that you may have questions about our products, services, and policies. To provide you with quick and comprehensive answers, we’ve compiled a list of frequently asked questions. Whether you’re curious about the ordering process, shipping details, or our return policy, you’ll likely find the information you need right here. If your question isn’t covered or if you require further assistance, don’t hesitate to reach out to our 24/7 customer support team. We’re here to ensure your Lilyakids experience is smooth and enjoyable.

Question How do I place an order on Lilyakids?
Answer

Placing an order with Lilyakids is easy! Simply browse our collection, select the items you love, and add them to your cart. Follow the checkout process, and you're all set. If you encounter any issues, feel free to contact our 24/7 support team.

Question Can I modify or cancel my order after it's been placed?
Answer

Unfortunately, once an order is placed, we are unable to modify or cancel it. Please review your order carefully before confirming your purchase.

Question How long does shipping take?
Answer

We offer free shipping on orders over 50 Euro. Shipping times vary based on your location. Please refer to our Shipping Policy for detailed information.

Question Do you offer international shipping?
Answer

Yes, we offer international shipping. Shipping costs and delivery times may vary based on the destination. Please check our Shipping Policy or contact our customer support for more details.

Returns and Refund

Question What is your return policy?
Answer

We accept returns within 30 days of delivery for eligible items. Please refer to our Refund and Return Policy for more details on how to initiate a return.

Question How long does it take to process a refund?
Answer

Refunds are processed as soon as your returned item is inspected and approved. The time it takes for the refund to reflect in your account may vary depending on your payment provider.

Question Are your products safe for children?
Answer

Yes, all Lilyakids products undergo thorough safety checks to ensure they meet the highest standards for children's wear and accessories. Safety and quality are our top priorities.

Question Do you restock sold-out items?
Answer

We strive to restock popular items whenever possible. However, some items may be limited edition or seasonal and may not be restocked.

Question How can I reach Lilyakids customer support?
Answer

For any inquiries, concerns, or assistance, you can contact our customer support team at contact@lilyakids.com. We're here to help 24/7.

Question Where is Lilyakids located?
Answer

Lilyakids is an online store, and we do not have physical retail locations. Our products are available exclusively through our website.