Refund and Return Policy
At Lilyakids, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we are here to help.
Return Policy
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30-Day Return Window: You have 30 days from the date of delivery to return eligible items.
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Items Eligible for Return: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
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How to Initiate a Return: To initiate a return, please contact us at contact@lilyakids.com. Our customer support team will guide you through the return process.
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Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Policy
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Full Refund: If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund may take some time to reflect, depending on your payment provider.
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Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us immediately at contact@lilyakids.com so that we can resolve the issue promptly.
Contact Information
For any inquiries regarding refunds or returns, please contact us at contact@lilyakids.com. Our customer support team is ready to assist you.
Thank you for choosing Lilyakids. Your satisfaction is our priority.